GRIEVANCE REDRESSAL MECHANISM

Infocom Fintech Private Limited carries out various business/operations through its Trade Udhaar portal having domain https://www.tradeudhaar.com of Trade Udhaar. Accordingly, it is informed that Trade Udhaar renders extent of services to various Non-Banking Financial Companies (NBFCs) or Registered Entities (Res) as is defined under Digital Lending Guidelines of RBI, all of these Res are governed by RBI, Trade Udhaar facilitates variety of services as outsourcing partner or agent such as sourcing of borrowers, etc., all such NBFCs are hereinafter referred as ‘Trade Udhaar Partner’). Accordingly, users/customers concerning such services for any customer services related to lending must refer the relevant Trade Udhaar Partner. Trade Udhaar may have different servicing contracts with different Trade Udhaar Partners. For any grievance which are concerning any specific Trade Udhaar Partner, user/customer is advised to refer to grievance mechanism available with the relevant Trade Udhaar Partner. Alternatively, Trade Udhaar may also route your grievance request to relevant Trade Udhaar Partner depending upon grievance on case-to-case basis.

As far as, any grievance pertains to Trade Udhaar services concerning Trade Udhaar Partner, user/customer must use this grievance mechanism and it is our best endeavor to provide seamless customer service regardless of the extent of services offered to Trade Udhaar Partners. Whilst all efforts are taken to ensure you have the best customer experience of this Platform; we consider customer complaints as an important voice of customer.

For any customer support queries, you may write to us through our Customer Portal email helpdesk@tradeudhaar.com or call us at 07838436647.

In case you wish to lodge complaints/issue with regards to Business Loan; you may follow the grievance redressal process of our relevant Partners when appropriate. In order to facilitate the same, below we are providing the relevant email ids:

In case your complaint/issue is not resolved within 30 days, you can lodge the complaint over the Complaint Management System portal under the Reserve Integrated-Ombudsman Scheme (BR-IOS) https://cms.rbi.org.in/.

• Detail of Grievance Officer is mentioned herein below:
• Name:Jagriti
• Email ID: jagriti@tradeudhaar.com
• Contact No:7895624296
• Timing: Monday to Friday (10:00 AM – 6:00 PM)

*Please note: Request which are not related to digital lending services or not made in good faith, grievance officer reserves the right to decline to process any such request.